We listened to you and we are improving patient care.

Thank you to everyone who participated in the recent patient survey to see how we are performing in areas of privacy, communication, continuity of care and access and availability.    

WE ARE PLEASED THAT 95% OF ALL OUR PATIENT RATINGS WERE GOOD, VERY GOOD OR EXCELLENT.

  At Pound Road Medical Centre we carried out a patient survey (the Practice Accreditation and Improvement Survey) and asked for your honest opinions on the services we provide. We listened to your concerns and have taken the following actions in order to make improvements to patient care where you feel it would be most useful:

WE HOPE TOGETHER WE WILL IMPROVE OUR SERVICES.

WHAT YOU HAVE TOLS US  AND WHAT WE HAVE DONE

Symptoms

If you have serious symptoms such as difficulty breathing, call 000 for urgent medical help.

Symptoms include:

• fever
• coughing
• sore throat
• fatigue
• shortness of breath

If you are sick and think you might have COVID-19, check your symptoms using healthdirect's Coronavirus (COVID-19) Symptom Checker.

healthdirect Coronavirus (COVID-19) Symptom Checker

Answer questions about your symptoms to see if you need to seek medical help or get tested. This tool is available online at any time.

Protect others and stop the spread

We can all help slow the spread of COVID-19 in Australia.

To protect others you must:

• practise good hygiene 
• practise social distancing
• follow the limits for public gatherings
• understand how to self-isolate if you need to

If you have a confirmed case, you must isolate yourself to stop the virus spreading to other people.

If you're concerned

You can call the National Coronavirus Helpline for information and advice about COVID-19.

National Coronavirus Helpline

Call this line if you are seeking information on coronavirus. The line operates 24 hours a day, seven days a week.

1800 020 080

View contact

Translating and Interpreting Service (TIS National)

TIS National is for people who do not speak English and for agencies and businesses that need to communicate with their non-English speaking clients.

131 450

Translating and Interpreting Service (TIS National)

PLease click on the link below for regular updates.

https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert

Active Ingredient Prescribing is part of a wider government initiative to ensure consistent and standardised medicines information, to support safe and appropriate use of medicines. Consumers’ ability to identify a medicine’s active ingredient is critical for medicine safety.

The goal of Active Ingredient Prescribing is to help people understand what medicines they are taking. Under new medicine regulations, doctors must include the active ingredient names when preparing prescriptions for Pharmaceutical Benefits Scheme (PBS) and Repatriation PBS (RPBS) medicines. This will mean most medicines will be prescribed by their active ingredient, not the brand name.

For more info click here   https://www.pbs.gov.au/info/general/active-ingredient-prescribing
 

Speak to your GP for more info.

Claim Medicare benefits online
 

• your Medicare online account through myGov
• the Express Plus Medicare mobile app.

We can't accept online claims for services over 2 years old.

If you don’t have a myGov account linked to a Medicare online account, you’ll need to set them up.

CLICK ON THE LINK BELOW FOR MORE DETAILS

https://www.servicesaustralia.gov.au/individuals/subjects/how-claim-medicare-benefit/medicare-claims