We listened to youand we are improving patient care.
Thank you to everyone who participated in the recent patient survey to see how we are performing in areas of privacy, communication, continuity of care and access and availability.
WE ARE PLEASED THAT 95% OF ALL OUR PATIENT RATINGS WERE GOOD, VERY GOOD OR EXCELLENT.
At Pound Road Medical Centre we carried out a patient survey (the Practice Accreditation and Improvement Survey) and asked for your honest opinions on the services we provide. We listened to your concerns and have taken the following actions in order to make improvements to patient care where you feel it would be most useful:
WE HOPE TOGETHER WE WILL IMPROVE OUR SERVICES.
WHAT YOU HAVE TOLS US AND WHAT WE HAVE DONE
2. MORE DOCTORS/ APPOINTMENTS
1. WE DO UNDERSTAND THAT YOUR TIME IS PRECIOUS.
WE HAVE IMPROVED OUR WAIT TIMES IN THE PAST YEARS.
DOCTORS RUN LATE WHEN THERE IS AN EMERGENCY OR WHEN PATIENT’S NEEDS ARE COMPLEX.
WE HOPE YOU CAN HELP US BY BOOKING THE CORRECT DURATION FOR YOUR CONSULT. YOU CAN ASK FOR A LONGER APPOINTMENT IF YOU NEED TO DISCUSS MORE THAN 1 ISSUE OR TO FILL IN FORMS, ETC.
WE HAVE ADDED MORE BREAKS FOR DOCTORS TO CATCH UP.
REQUESTED DOCTORS TO EDUCATE PATIENTS ON BOOKING CORRECT APPOINTMENT LENGHTS FOR FUTURE BOOKINGS.
WE HAVE 12 DOCTORS AT THE CLINIC.
MANY APPOINTMENTS ARE WASTED WHEN PATIENTS DO NOT ATTEND.
WE WOULD REALLY APPRECIATE IF PATIENTS CAN CALL AND CANCEL THEIR APPOINTMENTS IF THEY ARE UNABLE TO ATTEND.
OUR PRACTICE HAS ACTIVELY BEEN TRYING TO RECRUIT MORE DOCTORS AND NURSES.
If you have serious symptoms such as difficulty breathing, call 000 for urgent medical help.
We now provide Iron Infusions at our clinic. You will need to see your GP first and get a script. Then you are required to make a 10 min appointment with the doctor followed by a 40 min appointment with our Nurse. There is an upfront fee of $150.00 and you will get $75.75 out of pocket fee of $74.25 which is not refundable by Medicare.
Please talk to your doctor for more information.
active ingredient prescribing
Active Ingredient Prescribing is part of a wider government initiative to ensure consistent and standardised medicines information, to support safe and appropriate use of medicines. Consumers’ ability to identify a medicine’s active ingredient is critical for medicine safety.
The goal of Active Ingredient Prescribing is to help people understand what medicines they are taking. Under new medicine regulations, doctors must include the active ingredient names when preparing prescriptions for Pharmaceutical Benefits Scheme (PBS) and Repatriation PBS (RPBS) medicines. This will mean most medicines will be prescribed by their active ingredient, not the brand name.
Changes to pneumococcal vaccines for older and Indigenous Australians
Australians over 70 years and Indigenous Australians over 50 years may get a free pneumococcal vaccine.
From 1 July 2020, the last vaccine in the adult pneumococcal schedule will change. The vaccine 23-valent pneumococcal polysaccharide (PNB) will be 13-valent pneumococcal conjugate (PNT). Adult pneumococcal doses show as V01 on the AIR.
Claim Medicare benefits online
If you can’t claim at the doctor’s office, you can submit a Medicare claim online using either:
PLAN YOUR NEXT VISIT AND BOOK APPROPRIATE APPOINTMENT DURATION.
STANDARD APPT IS 10 MINS
MULTIPLE ISSUES OR FORMS ASK STAFF FOR DOUBLE APPT 20 MINS
FROM APRIL 2022- IF PATIENTS CALL BACK AND REQUEST FOR ANY FORMS, MEDICAL/CARER CERTIFICATES, SCRIPTS,REFERRALS OR REQUESTS- A PRIVATE FEE (NON-MEDICARE REBATABLE) $20.00 PER DOCUMENT WILL BE CHARGED.
FOR OVERSEAS TRAVEL PURPOSES:
TO GET THE RAT TEST WITNESSED BY NURSE/GP A PRIVATE FEE OF $20.00 PER PATIENT IS PAYABLE AND IT’S NOT REBATABLE BY MEDICARE.
KINLDY BRING ALONG THE INSTRUCTIONS ON HOW TO REPORT THE RAT RESULTS FOR THE COUNTRY YOU ARE TRAVELLING TO.
IMPORTANT CORONAVIRUS (COVID-19) INFORMATION
If you have been experiencing any of the following symptoms:
– fever– cough– runny nose– shortness of breath– sore throat
– night sweats– chills
AND if in the 14 days prior to the onset of illness any of the following applies to you:
– you have travelled overseas
– you have been in close contact with an overseas traveller
– you have had close contact with a confirmed case of COVID-19
– you are a healthcare worker with direct patient contact
If you suspect you may have the coronavirus disease (COVID-19) call 1800 020 080. – open 24 hours, 7 days. In the event of an emergency, dial Triple Zero (000)
POUND ROAD MEDICAL CENTRE WILL PROVIDE THE COVID-19 VACCINE AS PART OF THE GOVT PROGRAM. OUR PRACTICE OFFERS PFIZER COIVD VACCINE FOR ELIGIBLE PATIENTS. PLEASE CALL THE CLINIC TO BOOK YOUR 3RD BOOSTER DOSE.