IMPORTANT: DO NOT SEND PATIENT INFORMATION THRU EMAILS AS IT IS NOT ENCRYPTED.
MONDAY TO FRIDAY: 8AM TO 8PM
SATURDAY & SUNDAY: 9AM TO 1PM
PUBLIC HOLIDAYS : 9AM TO 1PM
Pound Road Medical Centre is a Bulk Billing Practice. However, if you fail to provide with a valid Medicare card or do not have a Medicare card you will have to pay on the day.
SHARED CARE, IRON INFUSIONS, IMPLANONS & OTHER PROCEDURES WILL NOT BE BULK BILLED.
Cash or Eftpos facilities are available. Fee details can be found under Medical Services- Fees n Charges
IN THE EVENT OF AN EMERGENCY CALL 000.
FOR urgent after hours care call the Locum Services on 132 660 (BULK BILLED)
OR CONTACT THE NEAREST EMERGENCY HOSPITAL CASEY HOSPITAL IN BERWICK on 8768 1200 OR DANDENONG HOSPITAL on 9554 1000.
Home visits are available on request for our regular patients whose condition prevents them from attending the practice. Home visits are bulk billed for Medicare card holders.
Doctors do not take calls during consulting hours. Our receptionists can pass on the message to the doctor who will return the call. FOR RESULTS AN APPOINTMENT MUST BE MADE. Due to Privacy laws Do not communicate via emails as it is for Admin purposes only(emails are not encrypted).
Please call the surgery to make an appointment with your doctor or use our Online booking system HOTDOC. Our doctors are happy to accommodate patients who present themselves without appointments for Medical Urgencies only. There will be a waiting time unless deemed an Emergency.
IF UNABLE TO ATTEND A 2 HOUR NOTICE TO CANCEL IS REQUIRED ELSE A NON-ATTENDANCE FEE APPLIES. SMS REMINDERS ARE AN EXTRA SERVICE WE PROVIDE. ONCE THE APPOINTMENT IS MADE YOU ARE RESPONSIBLE TO ATTEND OR CANCEL IN TIME.
COVID-19 UPDATES FOR THE CLINIC
PATIENTS REMEMBER TO ASK YOUR DOCTOR : DURING CONSULT
PLAN YOUR NEXT VISIT AND BOOK APPROPRIATE APPOINTMENT DURATION.
STANDARD APPT IS 10 MINS
MULTIPLE ISSUES OR FORMS ASK STAFF FOR DOUBLE APPT 20 MINS
FROM APRIL 2022- IF PATIENTS CALL BACK AND REQUEST FOR ANY FORMS, MEDICAL/CARER CERTIFICATES, SCRIPTS,REFERRALS OR REQUESTS- A PRIVATE FEE (NON-MEDICARE REBATABLE) $20.00 PER DOCUMENT WILL BE CHARGED.
FOR OVERSEAS TRAVEL PURPOSES:
TO GET THE RAT TEST WITNESSED BY NURSE/GP A PRIVATE FEE OF $20.00 PER PATIENT IS PAYABLE AND IT’S NOT REBATABLE BY MEDICARE.
KINLDY BRING ALONG THE INSTRUCTIONS ON HOW TO REPORT THE RAT RESULTS FOR THE COUNTRY YOU ARE TRAVELLING TO.
IMPORTANT CORONAVIRUS (COVID-19) INFORMATION
If you have been experiencing any of the following symptoms:
– fever– cough– runny nose– shortness of breath– sore throat
– night sweats– chills
AND if in the 14 days prior to the onset of illness any of the following applies to you:
– you have travelled overseas
– you have been in close contact with an overseas traveller
– you have had close contact with a confirmed case of COVID-19
– you are a healthcare worker with direct patient contact
If you suspect you may have the coronavirus disease (COVID-19) call 1800 020 080. – open 24 hours, 7 days. In the event of an emergency, dial Triple Zero (000)
POUND ROAD MEDICAL CENTRE WILL PROVIDE THE COVID-19 VACCINE AS PART OF THE GOVT PROGRAM. OUR PRACTICE OFFERS PFIZER COIVD VACCINE FOR ELIGIBLE PATIENTS. PLEASE CALL THE CLINIC TO BOOK YOUR 3RD BOOSTER DOSE.