What you told us:

• Reduce waiting times
• More Doctors Appointments

What we have done 

WAIT TIMES:

    WE DO UNDERSTAND THAT YOUR TIME IS PRECIOUS.

    WE HAVE IMPROVED OUR WAIT TIMES IN THE PAST YEARS.

    DOCTORS RUN LATE WHEN THERE IS AN EMERGENCY OR WHEN PATIENT’S NEEDS ARE COMPLEX.

    WE HOPE YOU CAN HELP US BY BOOKING THE CORRECT DURATION FOR YOUR CONSULT. YOU CAN ASK FOR A LONGER APPOINTMENT IF YOU NEED TO               DISCUSS MORE THAN 1 ISSUE OR TO FILL IN FORMS, ETC.

    WE HAVE ADDED MORE BREAKS FOR DOCTORS TO CATCH UP.

    REQUESTED DOCTORS TO EDUCATE PATIENTS ON BOOKING CORRECT APPOINTMENT LENGHTS FOR FUTURE BOOKINGS.

MORE DOCTORS/APPOINTMENTS:

      WE HAVE 12 DOCTORS AT THE CLINIC. MANY APPOINTMENTS ARE WASTED WHEN PATIENTS DO NOT ATTEND.

      WE WOULD REALLY APPRECIATE IF PATIENTS CAN CALL AND CANCEL THEIR APPOINTMENTS IF THEY ARE UNABLE TO ATTEND.

      OUR PRACTICE HAS ACTIVELY BEEN TRYING TO RECRUIT MORE DOCTORS AND NURSES.